December 17

How a lending machine combats the coronavirus

first_img continue reading » ShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr “The best defense is a good offense” is a quote variously attributed to a legendary football coach, military theorist, or boxer, but it’s also now Kevin Ryan’s strategy for member service in the time of COVID-19 at Financial Center First Credit Union($609.9M, Indianapolis, IN).The president and CEO of the Hoosier State cooperative said his team first went on the defensive as the coronavirus pandemic clamped down on his membership and everyone else participating in the U.S. economy.“We were asking ourselves a lot of defensive questions,” Ryan says. “How do we handle this? How can we keep branches open? Then, we got to the point where we had to play offense.”To do that, Financial Center asked one simple question: What do members really need from us?last_img read more